In the world of staffing and services, candidate feedback has become a powerful tool for growth and connection. It not only helps refine processes and strengthen relationships, but it ensures that candidates feel heard and are supported every step of the way. Listening to candidates can provide meaningful insight into what’s working, what’s not, and where improvements can be made. By acting on feedback, recruiters are able to form a long-term positive experience for candidates.
When to Ask for Feedback
When you ask candidates for feedback at the right moment, you’re able to capture a genuine, constructive, and honest response which can help drive improvements for your business. To gain the most meaningful insights, staffing and service partners must be intentional about when and how they ask for feedback.
Here are different touchpoints in the candidate journey to keep in mind
👉 After an interview: Understanding how well your prep and communication supported them
👉 After they’re placed: Gather details of your process as a recruiter
👉 End of an assignment: Learn how their role fit with their expectations and skills
👉 At the end of the year: Reflecting on their overall relationship with you as a recruiter
How To Leverage Feedback
Actively seeking and applying feedback from candidates helps build trust and authenticity. Beyond process improvement, feedback is a tool for accountability, measuring consistency, communication, and staying aligned. This drives continuous growth and sets a higher standard for the candidate’s experience. When candidates feel valued, they are more likely to re-engage in future opportunities and recommend your service to others, leading to referrals and more business. Overtime, this creates a stronger relationship, and it helps position your organization as a trusted partner in an increasingly competitive industry.
In Closing
At the end of the day, feedback is more than a checkbox on a survey, it’s the foundation for lasting partnerships. In an industry where reputation and relationships drive success, feedback remains one of the most effective ways to elevate the candidate’s experience. Taking time to ask for feedback and acting on it, ultimately sets you apart. By prioritizing open communication, you can build an experience where candidates thrive, making it a win for them and your organization.
Discover what candidates are saying about their experience with Triple Crown here: https://bit.ly/408fpDx